in the UK
We operate the largest field service network in our industry,
with 100+ engineers and technicians based strategically throughout the UK
to enable us to respond quickly and efficiently to your call-out.
Our engineers and technicians are directly employed, time-served and experienced (we do not use sub-contractors).
They have the knowledge, understanding, skills and tools to accurately diagnose machine faults at the root cause, then make the necessary repairs for a first time fix.
To support them we operate a state-of-the-art cloud technical database, giving each engineer instant access to the technical drawings and documentation of each machine that we service.
As with all relationships, they begin with a conversation. At Vaclensa these conversations swiftly progress to a full site survey from our team of experts who will work directly with you to understand your specific requirements for both machines and their service and maintenance.
We can then ensure the right machines are selected in terms of cleaning performance, productivity and reliability, and that they are delivered to your site, professionally installed and ready to use.
At Vaclensa customer care is all important, that’s why we have dedicated customer care and technical support teams who work continuously to provide customers with support every day, 364 days a year.
As the first point of contact our customer care team answer each and every call, spend time and ask questions to fully understand the customer’s requirement, then use their experience to determine the best and quickest way to support them.
HOW TO LOG A CALL
Information for current Vaclensa customers
Please contact email@example.com
8am - 5pm please call
0161 728 1800 option 2
And provide the following information
1. Contact Name
2. Your Store / Site Number
3. Machine Serial Numbers
4. Short Description of the Fault.
Live Support via Mobile, Tablet or Laptop.
Ready to call the Helpline? Click Below!
Helpline can be accessed weekdays from 6AM to 4PM.
Please have the make, model and serial number ready
Please have access to the machine
* For the use of the Non Contract Customer Helpline you will be charged GBP 1.10 per minute, plus your phone companies access charge.
PSA registration number ORG820-10362-11585
Our latest service, Instant Assist, enables you to quickly and efficiently obtain remote technical assistance to reduce downtime and avoid the cost of an engineer call out. Instant Assist is free for customers with all-inclusive service agreements or charged per minute for all other customers.
Instant Assist Benefits:
Reduced Downtime - Quick and easy remote support
Reduced Costs - Avoid unnecessary call outs
Smart - Easy access to technical information
Value for Money - Cost Effective way of resolving issues